FAQs
📦 Shipping & Delivery
How long does delivery take?
We offer Free UK Delivery on all orders.
Our products ship directly from our global warehouse partners to help keep prices low for you.
Please allow 5–10 business days for delivery.
You’ll receive a tracking number as soon as your order has been dispatched.
🎁 Packaging
Will my order arrive in Recovra-branded packaging?
To keep our products affordable, your CalmPad™ may arrive in plain packaging without Recovra branding.
We partner with global warehouses for faster processing and delivery.
Rest assured, the product quality is exactly as shown on our website.
🔄 Returns & Refunds
Do you offer refunds?
Yes! We stand by our products with a 30-Day Money Back Guarantee.
If you’re not 100% satisfied, just contact us within 30 days of receiving your order for a full refund.
What if my item arrives damaged or faulty?
Please email us at [your support email] with a photo of the issue, and we’ll resolve it quickly.
What if I entered the wrong shipping address?
If you notice an error in your shipping address, contact us immediately at recovra.store@gmail.com
If the order hasn’t shipped yet, we’ll do our best to update it.
🛏️ Product Use & Experience
Does the CalmPad™ hurt?
Some customers feel a little intensity in the first 1–2 minutes (totally normal).
After that, most report a warming, relaxing sensation.
Pro Tip: Start by wearing a light t-shirt until your body gets used to the pressure points.
How long should I use the CalmPad™ for?
We recommend starting with 5–10 minutes per session, then building up to 20–30 minutes daily.
What issues can the CalmPad™ help with?
Our customers use the CalmPad™ to help with:
✔️ Back and neck tension
✔️ Sciatica discomfort
✔️ Stress and anxiety relief
✔️ Tension headaches
✔️ Sleep support
📧 Still Have Questions?
Reach us anytime at recovra.store@gmail.com, and we’ll get back to you within 24 hours.